Privacy Policy
I. Introduction
This Privacy Policy is designed to clearly illustrate to you, as a user of clives.cn, how we collect, use, store, protect your personal information. Our website respects and is committed to safeguarding your privacy, handling your data in strict accordance with applicable laws and regulations to ensure that your personal information remains secure and controllable during your use of our services. By accessing or using our website services, you signify your consent to the terms and conditions of this Privacy Policy. If you disagree, please refrain from using our website.
II. Information Collection
- Registration Information: When you register an account on our website, we collect the information you voluntarily provide, such as your name, email address, mobile phone number, and the password you create. This information is used to establish your exclusive account, enable personalized services, manage orders, and ensure account security.
- Browsing Records: As you browse the pages of our website, search for products or content, we automatically collect device information (including device type, operating system version, browser type, etc.), your IP address, as well as details about the pages you've visited, the links you've clicked, and the time you've spent on each page. This data helps us optimize the website's display, enhance the search function, and recommend products or information that match your interests.
- Order Information: If you make a purchase on our website, we gather detailed order-related information, such as the shipping address, details of the purchased items, payment amount, and payment method. This is essential for processing orders, arranging deliveries, providing after-sales services, and conducting financial settlements.
- Use of Cookies and Similar Technologies: Our website employs cookies, tracking pixels, and other similar technologies. Cookies are small text files stored in the browser of your device, which assist us in identifying your device, remembering your preferences (such as language selection and shopping cart contents), and analyzing website traffic and user behavior to improve website performance and user experience. You can choose to disable cookies through your browser settings, although certain features may be affected and not function properly as a result.
III. Information Usage
- Service Provision: We utilize the collected information to fulfill your requests on our website, such as account registration and login, product search and display, order processing and delivery tracking, and customer service responses for your daily operational needs.
- Personalized Recommendations: Based on your browsing, searching, and purchasing history, we analyze your preferences to provide you with precise recommendations of products, promotional activities, and content that align with your interests, helping you discover what you're looking for more efficiently.
- Security Assurance: We monitor the website's operation to prevent fraud, malicious attacks, and other illegal activities, safeguarding your account and transaction security. In case of any suspicious activities, we'll notify you promptly and take preventive measures.
- Data Analysis and Improvement: By statistically analyzing user behavior data, we evaluate the effectiveness of our website's operation, identify potential needs, and optimize the website's interface, functional modules, and service processes to enhance the overall quality of our services.
IV. Information Storage
- Storage Duration: We determine the storage period of information based on business requirements and legal regulations. Generally, your registration information is retained for the duration of your account's existence. Browsing records and order information are stored for [X] years from the date of generation, serving purposes such as after-sales service, financial audits, and dispute resolution. After the expiration of the storage period, the information will be destroyed in accordance with regulations.
- Storage Location: Your information is stored on our website's servers and with authorized third-party cloud storage service providers. The servers are located in [specify the geographical location or explain the situation of the storage location that complies with relevant regulations to ensure security], ensuring that the storage environment has security protection facilities and adheres to strict access control systems.
V. Information Sharing
We promise that we will not share your information with any third party under any circumstances.
VI. Your Rights
- Right of Access: You have the right to log in to your account at any time to view and verify the personal information you provided, and to understand how your information is processed. If you find any errors or incomplete information, you can make online corrections or contact us for assistance in making the necessary amendments.
- Right to Erasure: You can apply to us for the deletion of your personal information in accordance with laws and regulations. After verifying your identity and confirming that the deletion conditions are met (such as when the purpose of information processing has been achieved and there is no need for retention), we will promptly delete the relevant information and take reasonable measures to prevent the information from being spread again.
- Right to Restrict Processing: If you have doubts about the accuracy of the information, question the legality of its use, or are involved in a legal dispute, you have the right to request that we restrict the processing of the relevant information until the dispute is resolved, at which point the normal processing flow will be resumed.
- Right to Data Portability: Upon your request and to the extent technically feasible, we will assist you in exporting your personal information in a common, structured format to a designated third-party platform, ensuring your autonomous control over your data.
VII. Security Measures
Our website employs multiple layers of security protection technologies and management mechanisms to protect your information security. These include data encryption during transmission (using encryption protocols such as SSL/TLS to ensure the security of sensitive information during transmission), encrypted storage (encrypting data on storage devices to prevent theft), regular system vulnerability scanning and repair, and strict employee access control management (granting access based on the minimum necessary principle for each position and monitoring operations). We strive to prevent risks such as information leakage, tampering, and loss.
VIII. Policy Changes
This Privacy Policy may be adjusted from time to time in line with business expansion and revisions to laws and regulations. Any changes will be publicly announced on our website's prominent positions 7 days in advance, and will take effect upon the expiration of the announcement period. Your continued use of the website indicates your consent to the updated Privacy Policy. We recommend that you regularly review it to stay informed of the latest policy updates.
IX. Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you need to exercise your rights related to personal information, please feel free to contact us. We will do our best to answer your inquiries and handle your requests promptly.