Terms of Service for the Clives website

Introduction

Welcome to use the online shopping and related services provided by clives. These Terms of Service ("Terms") are intended to regulate the rights and obligations between you (as a user, hereinafter referred to as "you" or "user") and this platform. By accessing, registering or using this platform, you indicate that you have fully read, understood and agreed to be bound by these Terms. If you do not agree to these Terms, please do not use the services of this platform.

 

Account Registration and Management

Registration Qualifications

You must be at least 18 ages years old and have full civil capacity to register an account on this platform. Our platform is built on Shopify, so all your rights are protected by both us and Shopify. If you register on behalf of an organization or enterprise, you must have legal authorization and be responsible for the actions of the organization or enterprise.

Registration Information

During the registration process, you must provide true, accurate, complete and up-to-date personal information (including but not limited to name, email address, mobile phone number, address, etc.). You should keep your account login credentials (such as user name and password) properly and be responsible for any abnormal use of your account due to the leakage of credentials. If you find that your account has been stolen, you should notify this platform immediately.

 

Account Usage Restrictions

You could not lend, rent or transfer your account to a third party, and may not use your account to engage in activities that violate laws and regulations or damage the rights and interests of this platform and other users. This platform has the right to suspend, restrict or terminate your account usage rights based on security, compliance and other considerations.

 

Goods and Services

Product Information

This platform strives to ensure that the displayed product information (including pictures, descriptions, prices, specifications, etc.) is accurate, but there may be slight errors due to the large number of products and data updates. The actual specifications and quality of the products are subject to the actual products you receive. If the product information is found to be incorrect, this platform will correct it in a timely manner. For the affected orders that have been placed, it will be handled in accordance with the relevant after-sales policy.

Product Supply and Inventory

The inventory of goods changes in real time. A successful order only means that the order has been received. If there is a shortage of goods, this platform will notify you in time and negotiate a solution, such as canceling the order, shipping after replenishment, or recommending alternative products. You can choose to accept or refuse.

Service Provision

This platform provides services such as order processing, logistics tracking, customer consultation answers, and after-sales guarantee. The service time is 24*7 hours, but please forgive the delayed response due to time difference.

 

Orders and Payments

Order Submission

When you place an order on this platform, you are making a purchase offer to the merchant. The order will take effect only after it is reviewed and confirmed by this platform (confirming successful payment, sufficient inventory of goods, etc.). You can check the order status on the "My Orders" page after submitting the order.

 

Payment Methods

This website supports PayPal, Visa, Master, Amex, Discover credit and debit cards.

 

Prices and Fees

The price of the product is based on the display when the order is submitted, and may change due to promotions, discounts, etc. In addition to the price of the product, there may be additional fees such as shipping and taxes, which will be charged and settled according to the platform rules and actual conditions, and clearly displayed on the order confirmation page.

 

Delivery and Logistics

Delivery Methods and Time Limit

This website will ship from China or overseas warehouses according to actual conditions. The method of transportation will be determined by price, timeliness, and the conditions of the destination. Generally, it will be delivered within two weeks.

Logistics information tracking

After the order is shipped, this platform provides the logistics order number and tracking link, so that you can check the progress of the package in real time. If there is any logistics abnormality (no update for a long time, lost items, etc.), please contact the customer service of this platform in time, and we will work with the logistics company to solve it.

 

Receipt and Acceptance

After receiving the goods, you should promptly unpack and inspect them to see if they are in good condition, the quantity is correct, the specifications are met, etc. If there are any problems, take photos as evidence and contact customer service for feedback within 3 days. Failure to do so may affect your after-sales rights and interests.

 

After-sales service

Return and exchange policy

If you meet the conditions (such as product quality problems, wrong goods, etc.), you can apply for return and exchange within 7 days of receiving the goods. For returns and exchanges not due to quality issues, you may need to bear the round-trip shipping costs and product packaging and other intact requirements.

 

Quality assurance and repair

For products with quality assurance commitments, if quality problems occur during the warranty period, this platform coordinates with merchants to provide repair, replacement and other services in accordance with the warranty agreement. You need to cooperate in providing necessary certificates (such as purchase receipts, fault descriptions, etc.).

 

Refund processing

If the return and exchange or other refund conditions are approved after review, this platform will refund as soon as possible according to the original payment path. The refund arrival time depends on the rules of the payment institution and is generally completed within 7 working days. Special circumstances will be notified and followed up in a timely manner.

 

Limitation of liability and exemption

Force majeure

This platform is not responsible for the inability to perform its service obligations due to force majeure (such as natural disasters, wars, government actions, network failures, etc.), but will try its best to reduce losses and inform you in a timely manner.
Indirect loss exemption

 

Indirect loss exemption

This platform does not assume liability for compensation for your indirect losses (such as loss of business opportunities, loss of profits, etc.) caused by the use of this platform, and only handles direct foreseeable losses in accordance with the principle of fault liability.

Dispute Resolution

Negotiation Resolution
If you have a dispute with this platform, it will be resolved through friendly negotiation first. You can contact customer service to feedback your request and seek a solution.